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Our typical business hours are 9 am to 5 pm Monday through
Friday. However we understand that businesses run 24 hours
a day, 7 days a week, so to meet that need our staff is
available to respond anytime to meet your needs. Typically
we will respond to your calls and emails within 24 hours
or less. Thank you for your interest in Digital Wisdom,
LLC we look forward to working with you.
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| For our customers we will not charge
for problems or questions that can be answered over the phone.
For our maintenance contracts & planning services a free
no obligation on site visit is offered to provide a better
understanding of your needs. |
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From our offices located in Godfrey, Illinois we
serve the following communities and the surrounding
areas. Alton, Bethalto, Godfrey, Grafton, Roxana,
Wood River, East Alton, Brighton, Edwardsville, and
Glen Carbon. We also have clients in Springfield,
Illinois and Saint Louis, Missouri as well as many
cities in between. So give us a call and see what
we can do to help your business.
If you do not live
in or near the RiverBend Area, e-mail us and we will
get in touch with you.
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| To better support our clients we are considering adding
a monthly newsletter. It would include topics such as
discussion of new technology, important websites and
other useful information. If you are interested in this
newsletter, please contact us. |
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Here at Digital Wisdom we want our
clients weither it is their first time or their thousandth
time to have the best experience possible. To help make
that possible we have made this list of questions that will
help our technicians make your experience as fast and painless
as possible.
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What operating system is your computer(s)
running?
(Ex. Windows Xp, Windows Vista)
What is the make and model of your computer?
(Ex. Dell Inspiron 3000)
How often does this problem happen?
(Ex. Every Day, Once a week)
Is the problem repeatable? And if so, what are the steps required?
(Ex. Does the problem happen the same way every time)
Did this problem start after a change was made to your computer?
(Ex. Software installed, new printer)
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Is your problem related to a specific
software program? Then these question as well.
What is the name of the program?
(Ex. Microsoft Office)
What is the Version of the program?
(Ex. 2006)
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LLC, All rights reserved.
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